I solve expensive business problems through human-centered design. Proven track record: $100M+ saved, millions of users impacted, measurable conversion lifts across mobile and AI products.
Cross Functional Collaboration
Working alongside engineering and product is non-negotiable. Strategic design happens through collaboration, not isolation.
Business impact
For Dick's Sporting Goods POS redesign
AI Adoption
Studied why 60% of users deleted our AI content. Redesigned from push to pull, resulting in 3x improvement in acceptance and a 67% reduction in waste.
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Increase in Mobile Conversion Rates
For Indeed's Job Posting Funnel
[ About]
Trust based design. Business- driven results.
Hi, I'm Jess. A strategic designer that drives business outcomes and builds user trust. My pre-design background spans luxury retail and crisis counseling, giving me a unique lens on designing systems that convert through trust, not manipulation. I simplify complex flows, scale solutions, and deliver measurable impact: higher completion rates, increased revenue, reduced operational waste.
Looking for: Senior/Lead/Staff roles where design drives strategy
